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You haven't got something I want in stock. What do I do?

If a product is out of stock, you will be able to ask us to email you when it comes back into stock.  In some cases, where the goods are ordered and we have a delivery date, you will also be able to pre-order them.

We try to keep stock levels up to date on the website, but with so many product lines, some of which are fast moving, we sometimes get it wrong!  If this happens and we can't fulfil your order, we will get in touch as soon as we know about this.  You will have a couple of options

  • We cancel the items from your order and refund you for them.  Please note - this may result in a delivery charge, if the cancelled item results in your order falling below the free delivery threshold of £150.
  • You keep the missing item on back order.  When it arrives, we will contact you and ask if you would like to pay the delivery charge, or place another order which qualifies for free delivery
  • We can hold your entire order until the missing items arrive
  • We can refund your entire order