We have a lot of products suitable for sale in Europe.
One of the main ingredients which can't be sold in Europe is E171. We have included a filter on the left hand side of our website so that you can select all products which don't include E171. Look under the 'Select Ingredients' section and tick 'No E171'. If you would like to clarify anything, then please Contact us
We have a lot of products suitable for sale in Middle Eastern Countries.
Some of our products contain ingredients that are not suitable, however. All ingredients are listed on the product pages, but if you would like to clarify anything, then please Contact us
We are reluctant to send chocolate products due to the heat. However, if you would like us to send chocolate products it would be at your risk
We have a lot of products suitable for sale in the United States. We are also FDA Approved.
Some of our products contain ingredients that are not allowed in certain states, however. All ingredients are listed on the product pages, so please check carefully before ordering. If you would like to clarify anything, then please Contact us
We have a lot of products suitable for sale in Australia.
Some of our products contain ingredients that are not suitable for your country, however. All ingredients are listed on the product pages, but if you would like to clarify anything, then please Contact us
We are reluctant to sent chocolate products due to the heat. However, if you would like us to send chocolate products it would be at your risk
Unfortunately we do not offer credit accounts.
Please contact us if you would like to discuss this further
We accept payment by PayPal, credit and debit card (via VSPay) and bank transfer
Bank Details
Lloyds Bank
Account Name - Truly (UK) Ltd
Sort code: - 30-65-93
Account Number: - 26606660
As you go through the Checkout process you will see the words 'Got a Discount Code'. If you click on this, a box will appear where you can enter a valid code.
If you look in the top right hand corner of the screen, you will see the word 'Account'. click on this and login (or create an account if you need to).
From here you can do all sorts of things!
If you look in the top right hand corner of the screen, you will see the word 'Account'. click on this and login (or create an account if you need to).
From here you can do all sorts of things!
If you look in the top right hand corner of the screen, you will see the word 'Account'. click on this and login (or create an account if you need to).
From here you can do all sorts of things!
If a product is out of stock, you will be able to ask us to email you when it comes back into stock. In some cases, where the goods are ordered and we have a delivery date, you will also be able to pre-order them.
We try to keep stock levels up to date on the website, but with so many product lines, some of which are fast moving, we sometimes get it wrong! If this happens and we can't fulfil your order, we will get in touch as soon as we know about this. You will have a couple of options
When your pre-ordered items arrive with us, we will contact you to let you know.
You will then have a couple of options
You can see more information on how to pre-order on the deliveries page
Because these are food products, and we pack to meet individual orders, it is difficult for us to accommodate returns.
We will however consider this on a case by case basis. Please Contact us
Unfortunately we absolutely cannot accept returns on the following items
For full information on refunds, returns and cancellations, please click here
If you are less than satisfied with your order please Contact us within 24 hours of receipt. We will need you to send us photos of the product in question, and the label to enable us to investigate
For full information on refunds, returns and cancellations, please click here.
If your order hasn't been despatched, then we will try to accommodate this wherever possible.
If we have started producing your order, then we will have to review it on a case by case basis. If we have already packed products specifically for you then we will be unable to cancel.
Please let us know at the earliest opportunity and we will try to help.
For full information on refunds, returns and cancellations, please click here
We offer Discounts to Trade customers.
To find out more about how to become a Trade Customer, please click here
It couldn't be simpler! Click HERE to go straight to apply for a Trade Account!
The main benefit of having a Trade Account is that you will get discounts based on the size of your order.
For more information on Trade Accounts and the benefits of having one, click here
Unfortunately, we can't adjust this retrospectively due to the issues it will cause with the information already transferred to our accounting system. So there would be 2 options
Either
We can issue a refund to your e-wallet for the discounted element so that you can use it as a credit on your account for future orders
OR
We can cancel your order and refund you in full, and then you can log-in and raise your order again.
It may be possible to amend your order after it has been placed and up until it has been packed.
If you look in the top right hand corner of the screen, you will see the word 'Account'. click on this and login (or create an account if you need to).
From here you can do all sorts of things!
If a product is out of stock, you will be given the option to either
OR
Once it is back in stock, these choices will change to 'Buy Now'
We have lots of products that are bakestable. However we don't list them as it often depends on the individual recipes as to how well they work!
For Sprinkles, we would recommend products without glimmer (matt) as a rule of thumb. We find sometimes, when baked, the glimmer products can change the taste of your finished products somewhat! Our Matt Rainbow Stars, Bakery Mix and Rainbow Funfetti are the best for funfetti cakes
We have found that our mini beans and chocoballs can be baked, but the colour will only reset once the product has cooled, and there may be some cracking of the shell - once again, have a trial run to make sure you get the result you want.
We also stock bakestable fudge, and chocolate chips that hold their shape when baked.
You can repack the majority of our products for sale on other e-commerce platforms or under your own brand.
The only exception to this is our Sprinkletti range which is a registered trademark. You can buy Sprinkletti in branded 100g pouches or 30g mini pouches for resale.
The only product that can't be repacked is Sprinkletti as it is a registered Trademarked product. Retail packs are available for resale though.
Yes we do. There are some minimum order quantity requirements depending on the number and type of products in the mix
Please Contact us with your requirements and we will provide you with a quote
Have you checked out the Special Order section of the website? This includes some of the products which we can order from our manufacturers but we don't hold stock of.
Otherwise, please contact us with details of what you are looking for and we will try to help!
We have an 'Offers' section on our website. Here you will see our discounted products.
Products can be discounted for being
Details of why the product is in the Offer section will be given on the product page for the particular item.
We do not allow refunds or returns for Offer items
We have an 'Offers' section on our website. Here you will see our discounted products.
Products can be discounted for being
Details of why the product is in the Offer section will be given on the product page for the particular item.
We do not allow refunds or returns for Offer items
You can see all our latest additions to the website in the 'New' Section
We don't offer the facility to buy Gift Vouchers on Twist Ingredients at the moment.
Yes
You can see details of our accreditatons here
We don't offer a free sample service. However, we have made our Scrumptious Mini Pouches and Scrumptious Pots available on our Twist Ingredients website so that you can order smaller quantities for testing.
We aim to despatch all orders within 48 hours of receiving them. It is often quicker than this. At busy times, it may be longer, but you will see information on the website when this is the case.
You will receive a notification when we despatch your order, along with tracking information.
As standard, we use UPS Next Day service for UK deliveries.
We will send you a link to your tracking information once your order has been confirmed
Generally speaking we use the following Couriers
UK deliveries - UPS
International deliveries - DHL
For smaller parcels, there is the option to choose Royal Mail.
There is also an option to select a pallet delivery rather than cartons for larger orders.
If you would like to discuss alternative couriers, please contact us, and we will try to help.
Yes you can - simply choose 'collection' as the delivery method at checkout.
Yes of course!
Simply choose 'collection' as your delivery method. We will let you know when it is ready to collect from our premises at
Sprinkles HQ
Brimfield
Ludlow
SY8 4NX
Collections can be made Monday to Friday 8.15 till 3.45
We will advise you by email once your order is ready for collection
If a product is out of stock, you will be able to ask us to email you when it comes back into stock. In some cases, where the goods are ordered and we have a delivery date, you will also be able to pre-order them.
We try to keep stock levels up to date on the website, but with so many product lines, some of which are fast moving, we sometimes get it wrong! If this happens and we can't fulfil your order, we will get in touch as soon as we know about this. You will have a couple of options
Yes we do.
We can deliver all around the world. Take a look at our International Delivery page for more information
If you don't see a delivery option for your country, or have questions, then please contact us so we can help.
Please contact us on 01584 711723 or drop us an email at info@twistingredients.co.uk. Alternatively, use the Contact Us form
Please take photos of your parcels to record any damage prior to opening them and send them to us. we will also need to see photos of the inside of the boxes and damaged products where appropriate
Yes you can!
If you spend £150 (excluding VAT) or more then delivery is free.
Yes!
We have a lot of products that are made without this ingredient
To find them you can use our Filters on the left hand side of our web pages.
Look under the 'Ingredients' heading and tick 'No E171'
Whilst we have a lot of products which don't have allergens in the ingredients, we are not a certified 'Free From' site. The ingredients for each product are listed on its product page, but if you have more detailed questions, then please Contact us
If you have a specific requirement, then we can discuss your requirements with our suppliers, where we may be able to arrange drop shipping to accommodate your needs.
Whilst we have products suitable for a Halal and Kosher diet, we are not certfied as either
Yes we do.
You can find them by selecting Vegetarian or Vegan/Plant based in the 'Dietary Requirements' section on the filter bar on the left had side of the website screen.
Until recently, products which contain Shellac were considered by the Vegetarian Society to be vegetarian. It is important to note that there has been no change in the production process for Shellac. There is no change in the ingredients in our products even though they may now not be considered vegetarian. This change is simply because of a change in viewpoint by the Vegetarian Society, which we use as a guide in determining whether or not a product is vegetarian.
Shellac resin is secreted by the female lac bug. Used in confectionery products as a glazing agent, and to reduce moisture loss in fruit. Alternatives include plant waxes. I suppose a comparison could be drawn with beeswax, where it is a substance that is produced by an animal, rather than being of animal origin.
Recently however the Vegetarian Society has changed its guidance, and the following explanation has been taken from their website regarding the change of viewpoint and how it is being phased in to labelling of food products
"In 2021, a new ISO guidance was published (ISO 23662: Definitions and technical criteria for foods and food ingredients suitable for vegetarians or vegans and for labelling and claims). From January 2022, the Vegetarian Society will no longer accredit new products containing shellac with the Vegetarian Society Approved vegetarian trademark. A transitional phase of removing shellac from all existing Vegetarian Society Approved vegetarian trademarked products is now underway, to be completed by 31 December 2023. This period allows manufacturers to phase out packaging / source alternatives to shellac in their products etc. It is important to note that the process of producing shellac has not changed, but the guidance on foods suitable for vegetarians has. During the transition period, anyone who now wishes to avoid products containing shellac should check the ingredients list on the product, in addition to looking for the Vegetarian Society Approved vegetarian trademark.
The female lac insect produces a resin to cocoon the eggs she lays. When the eggs hatch, they eat the female (which dies naturally after laying eggs). Once the newly hatched insects leave the cocoon, it is then harvested to produce shellac. Until January 2022 (when shellac was removed from the list of permitted ingredients), the Vegetarian Society Approved vegetarian trademark was only available to shellac companies that could demonstrate the quality of their lac beetle husbandry."
We do not have a physical store, but if you would like to collect your order, then we can be found at:
Sprinkles HQ
Brimfield
Ludlow
SY8 4NX
01584 711723
Yes
You can find details here
