No goods are sold on a sale or return basis
Orders can be cancelled at any time prior to despatch. Note that if an order has been paid for by credit card and is subsequently cancelled, you will be liable for the surcharge applied to the original payment as well as to the refund.
Goods should be inspected at the time of delivery and any damages or shortages must be reported to us within 24 hours of receipt for a refund to be given. For damaged items, we will require photographic evidence of the condition of the delivered items in order to make a claim from our courier. We only offer a refund for damages, not a replacement.
If goods are ordered incorrectly, we need to be notified within 24 hours of the delivery. Where we are able to accept them back, there will be a handling charge linked to the size of the order. In no circumstances will we accept goods back if they have been opened or returned to us in poor condition or if they were brought into stock or mixed especially for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Whilst we will process this as soon as it is approved, the number of days it will take to reach your account depends on the payment provider.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@twistingredients.co.uk.
